Question 1

Do you service Kodak Versamark and former Scitex printheads?

Accepted Answer

Yes. CHIP International specialises in service, repair and refurbishment of Kodak Versamark and legacy Scitex printheads, including VL, VX and DS-series. Workshop service in Oss with European on-site support.

Question 2

Where do you provide on-site service?

Accepted Answer

Our engineers cover the Netherlands, Belgium, Germany, France, the United Kingdom and the wider European market. We can also support OEM and integrator partners worldwide on request.

Question 3

How fast can you respond to a service request?

Accepted Answer

Standard remote response is within 2 working hours. Customers with a service contract benefit from guaranteed response and on-site SLAs tailored to their production criticality.

Question 4

Can you support legacy Scitex systems that are no longer manufactured?

Accepted Answer

Yes — extending the lifecycle of legacy industrial inkjet equipment is one of our core specialties. We combine workshop repair, sourced spares and custom controller / interface development to keep proven equipment in production.

Question 5

Do you provide training for our internal team?

Accepted Answer

We run structured operator and technical training, either at our facility in Oss or on-site at your production location, in English, Dutch or German.

Question 6

Can I rent an inkjet system for a project?

Accepted Answer

Yes. We offer short and long-term rental of industrial inkjet systems, including installation, operator training and optional service and consumables packages.

Question 7

Do you supply original Kodak spare parts?

Accepted Answer

Yes. We supply both original and tested equivalent spare parts for Kodak Versamark and former Scitex platforms. Our team advises on fit, lifecycle and total cost of ownership before you buy.

Question 8

Can you build a custom controller for our existing printer?

Accepted Answer

Yes. Custom controller and host-interface development is one of our core services — particularly for keeping legacy industrial inkjet equipment in production beyond OEM end-of-life.

Question 9

Do you offer service contracts with SLAs?

Accepted Answer

Yes. We offer tiered service contracts with guaranteed remote and on-site response times tailored to your production criticality and operating hours.

Question 10

In which languages can you deliver training?

Accepted Answer

Training is delivered in English, Dutch and German. Materials are typically provided in English.

Question 11

Are you independent of Kodak?

Accepted Answer

We are an independent specialist with deep, long-standing knowledge of Kodak Versamark and former Scitex platforms. This means vendor-neutral advice, but with the technical authority of a true platform specialist.

Answers from our engineers.

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